Bike Fulfillment

Once we receive a bike order, we contact the recipient via a custom fit letter; this fit letter allows the customer to provide us with their height and inseam so that our technicians will pick and build the proper frame size. Customer service also collects responses via fax, mail, or our webpage – the customer just visits www.ezanes.com and clicks “Claim Your Bike!”

Once the frame is chosen, our builders fully assemble and test ride each bike in our facility ensuring all parts are working properly, and that the bike is the proper fit. Our builders then minimally disassemble and re-box each bike for shipping. With each bike we include tools to tighten and reassemble a few pieces (seat, front wheel, handlebar, and pedals,) and a card that includes pictured instructions, a link for video instructions (visit ezanes.com and click “Assemble Your Bike!), and an 800# for any questions.

 

Products from A to Z

Bikes may be our specialty, but that’s not all we offer! Our incentives and rewards products run from top safety pick car seats for children to top of the line sleeping bags to bright, buoyant kayaks. We have anything and everything that your recipient might want.

Here are some of the brands we offer! 

 

Customer Satisfaction from Start to Finish

The foundation of Zane’s rests on excellent customer service. From getting your orders to getting product to the recipient’s door, we want to make this experience smooth and stress-free for you and for your clients.

Item arrives with damage? If any item arrives with shipping damage, recipients need only call the 800# and our customer service representative can issue a call tag for the damaged product and we will reship a new one - no hassle for your company! Customer needs assistance with bike assembly? Our technicians are on the line and ready to assist each customer with each step of the bike reassembling process.

Change of address? Special shipping instructions? Out of town and need to hold the order? Not a problem! We have the flexibility and the know-how to meet any special requests or challenges that you or the recipients might have.